Privacy Policy

1. Introduction

At Nipun India Skill Development And Training Private Limited ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

1A. Nipun Skill Hub Mobile App

The Nipun Skill Hub Android app (package com.nipunindia.training) is the official mobile ERP for training centers, students, and administrators. It uses the same secure systems as nipunindia.com.

• Account login (center / student / admin credentials)
• Student and center profile data needed to run training operations
• Optional device notifications for student notices (when enabled)
• Photos you choose to upload (for example student profile or documents)
• Payment / wallet recharge processed by our payment partner (Cashfree); we do not store full card numbers in the app
• Enquiries you send from the app (name, mobile number, course and chosen training center), which go to that center and to Nipun India HQ

Ads and usage statistics in the app

• Ads: some student screens (dashboard, practice list and notices) show banner ads from Google AdMob. AdMob may collect your device's advertising ID, IP address, and app interaction data to show and measure ads, as described in Google's advertising policies. You can reset or delete your advertising ID, or opt out of personalized ads, in your Android device settings (Settings > Google > Ads / Privacy > Ads).
• Usage statistics: the app sends the name of each screen you open, a random app-install ID and the time spent to Google Analytics through our server, so we can count app usage alongside website visits. Our server also passes on your IP address and device type so reports can show city and device; Google Analytics does not store the IP address. No name, mobile number, email or password is sent.

Deleting your account

You can ask us to delete your Nipun Skill Hub account and its data at any time. See how to delete your account.

Play Store listing and downloads: nipunindia.com/app. Support: support@nipunindia.com.

1B. WhatsApp Alerts for Schools

Our WhatsApp alerts service lets schools and institutes send attendance alerts, fee reminders and notices to parents and students on the WhatsApp Business Platform provided by Meta Platforms, Inc.

Who is responsible for the data

The school or institute that uses the service decides whom to message and why. It is responsible for the data (the data fiduciary / controller). We process the data only on the school's instructions, to deliver the service (as data processor).

Data we process for this service

• Student name, class / section and admission or roll number
• Parent or guardian name and WhatsApp number
• Attendance, fee due and notice details needed for the message
• Message content, delivery and read status, and replies sent by parents
• Name, number and account details of the school's WhatsApp Business account

How we use it

• Only to send the school's messages, show delivery reports and handle replies
• We do not use this data for our own marketing, and we do not sell or rent it
• Messages are sent only to parents who have agreed to receive WhatsApp alerts from the school. Parents can stop alerts by replying STOP or by contacting the school

Sharing with Meta (WhatsApp)

To deliver a message, the recipient's number and the message content are sent to Meta's WhatsApp Business Platform (Cloud API). Meta processes this data under its own terms and privacy policy, including the WhatsApp Business Terms. Meta's servers may be outside India.

Retention and deletion

Message logs are kept while the school uses the service, so that it can see its delivery history. When a school stops the service, or asks us to, we delete its student, parent and message data within 30 days, except where the law requires us to keep it longer. A parent who wants their number removed can ask the school or write to us at info@nipunindia.com.

Security

Data is sent over encrypted connections (HTTPS). Each school can see only its own data, and access tokens for WhatsApp accounts are stored encrypted.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Date of birth and gender
• Educational background and qualifications
• Address and contact details
• Payment information (processed securely)
• Course preferences and enrollment history
• Franchise application details (if applicable)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our services
• Process enrollments and payments
• Send important updates and notifications
• Respond to your inquiries and support requests
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for marketing communications

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

In the WhatsApp alerts service for schools (section 1B), student details are provided by the school, and messages are sent to the parent or guardian, not to the child. The school is responsible for obtaining the parent's or guardian's consent.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: